Aryan Chauhan

Conducted market research and competitor analysis to identify trends and opportunities for campaign improvement. Created and scheduled content posts, helping maintain brand consistency and audience interaction. Contributed to SEO activities, including keyword research and optimizing website content for better ranking. Monitored keyword performance and search rankings, providing data-driven recommendations for continuous SEO improvement. Prepared weekly performance reports summarizing key insights, engagement metrics, and campaign outcomes.

Managed customer queries and service requests primarily through chat support for Apple Inc, ensuring quick, accurate and customer focused resolutions. Provided technical and operational support to clients, maintaining high levels of customer satisfaction and professionalism. Collaborated with internal teams to escalate and resolve complex issues, ensuring smooth service delivery and adherence to SLAs. Maintained detailed records of customer interactions and resolutions, contributing to process improvement and efficiency tracking. Demonstrated strong communication, empathy, and problem-solving skills while dealing with diverse customer concerns. Consistently met quality and performance targets, contributing to overall team success.