Arun srivastav

Roles & Responsibility

Customer Service Associate (CSA) – BPO Department Responsible for live auditing of ongoing processes and delivering timely, constructive feedback to associates to ensure quality standards. Conduct process training sessions to enhance team performance and knowledge. Handle outbound calls efficiently to engage customers, resolve inquiries, and provide exceptional customer service. Maintain accurate documentation and collaborate with team members to improve operational workflows. Strong communication skills, attention to detail, and customer-centric approach are essential for driving service excellence and achieving organizational goals.