Arsham Shaikh

Roles & Responsibility

Managed the Exotel calling and audit process, including conducting regular call audits and quality checks to ensure adherence to company policies and compliance standards. Identified process deviations and compliance gaps, documented audit findings, and recommended corrective actions. Issued warning memos and corrective feedback to employees in cases of non-compliance, while coordinating with relevant stakeholders to ensure process improvement, risk mitigation, and continuous quality enhancement.