Arshad Ansari

• Senior Advisor at Comcast, providing technical support to customer service staff. • Assisted with customer concerns and provided solutions through 'Chat' for quick and efficient resolution. • Utilized analytical skills and various tools such as CRM, Crossroads, and RSSX to address problems. Worked as a Senior representative at leading broadband and teleservice provider Comcast, based in the US. In this role, my responsibility was to provide technical support to staff members working with customers. This includes using my expertise and various tools such as CRM, Crossroads, and RSSX to efficiently handle customer concerns and ensure satisfaction.

Effectively managed customer inquiries and concerns through emails, ensuring prompt and accurate responses. Provided product and service information, resolved complaints, and processed orders, while maintaining a high level of customer satisfaction. Collaborated with team members to improve service delivery and streamline processes. In my previous role as a Customer Support Representative (Email) in an E-commerce process, I was responsible for resolving customer's queries and concerns related to products and services. This experience has honed my communication and problem-solving skills. • Highly proficient in email communication and customer service techniques. • Proven track record of meeting and exceeding customer satisfaction goals. • Skilled in handling high-volume emails.