AA
Arshad Ahmad
ID: CCE014185
Arshad Ahmad
ID: CCE014185
- customer support associate, Infoneoo
- Delhi, India
AA
Arshad Ahmad
ID: CCE014185
- customer support associate, Infoneoo
About Arshad Ahmad
Motivated and disciplined postgraduate student with experience in customer support, backend operations, and escalation management. Skilled in communication, documentation, and problem resolution. Seeking an opportunity to contribute effectively while continuing to learn and grow in operations, administration, customer service, or data management roles.
Employment History
2026
customer support associate
10th Mar 2026 to Present
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Salary Hidden
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Roles & Responsibility
Managed inbound and outbound customer communications and monitored escalation desk emails through Outlook.
Handled high-priority escalations, coordinated with cross-functional teams, and ensured timely issue resolution within SLA targets.
Maintained accurate case records, provided customer updates, and supported continuous service improvement initiatives.
Skills
- Time Management
- Effective Communication
- Problem-Solving
- Active listening
- CRM Software Proficiency
- Data Entry Accuracy
- Backend / Database
- Inbound & Outbound
- multirole
2026
IT
Infoneoo Technologies, Noida
10th Mar 2026 to Present
Customer support executive
10th Mar 2026 to Present
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Salary Hidden
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Roles & Responsibility
Handled inbound and outbound customer calls, resolving queries and service requests. Managed backend escalation cases and coordinated with internal teams for timely resolution. Maintained accurate records of customer interactions, follow-ups, and documentation. Ensured high levels of customer satisfaction while adhering to company policies and service standards.
Skills
- Conflict Resolution
- Data Analysis
- Time Management
- Effective Communication
- Problem-Solving
- Active listening
- Empathy
- CRM Software Proficiency
