Arpita Sahu

Employment Description: As a Customer Support Specialist in the Customer Support department, you will be responsible for onboarding new merchants and providing comprehensive training on our B2B products. Your role includes guiding clients through product features, addressing inquiries, and ensuring a smooth transition during the onboarding process. You will collaborate with internal teams to resolve issues promptly and contribute to enhancing customer satisfaction. Strong communication skills and a customer-centric approach are essential to support merchant success and foster long-term business relationships.

Merchant Listing & Verification: Spearheaded the digital setup and cataloging for new restaurant partners, ensuring highly accurate menu mapping and brand documentation. Omnichannel Support Delivery: Managed cross-functional operational issues for users and merchants via real-time text chat support and structured corporate email workflows. SLA & Issue Resolution: Troubleshooted platform grievances, technical glitches, and billing queries under high-pressure timelines to protect strict service level agreements (SLAs). Cross-Functional Collaboration: Partnered closely with internal verification teams to significantly reduce activation turnaround time for newly registered partners.

Technical Candidate Sourcing: Leveraged digital job portals (Monster, Indeed, Career Builder) and LinkedIn to identify top-tier IT talent, including Java and .Net Developers. Full-Cycle Recruitment Operations: Screened, interviewed, and accurately advanced candidates through internal applicant tracking pipelines (CayPro, Job Diva). Offer Negotiation: Navigated salary package structures and US visa terms (W2, C2C, H1B, OPT) to lock in successful candidate placements while preserving corporate margins.