AS
Arjun Sharma
ID: CCE682178
Arjun Sharma
ID: CCE682178
- WFM RTA, Cognizant Technology Solutions India Pvt Ltd
- Delhi, India
AS
Arjun Sharma
ID: CCE682178
- WFM RTA, Cognizant Technology Solutions India Pvt Ltd
About Arjun Sharma
Experienced Workforce Management and Customer Care Executive with over 6.8 years in optimizing schedules and enhancing customer satisfaction. Proficient in data analysis and managing employee schedules. Adept at handling customer inquiries and resolving issues efficiently.
Employment History
2022
CT
Cognizant Technology Solutions India Pvt Ltd
1st Oct 2022 to Present
WFM RTA
1st Oct 2022 to Present
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Skills
- Time Management
- Problem-solving abilities
- communication skills
- Team Collaboration
- Forecasting Techniques
- Data Analysis and Reporting
- Real-Time Monitoring
2022
CT
Cognizant Technology Solutions India Pvt. Ltd.
1st Oct 2022 to Present
WFM
1st Oct 2022 to Present
See MoreSalary Package
Salary Hidden
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Roles & Responsibility
Troubleshooting Google Ads. Take care of customer’s billing. Address customer's problems and provide best service to maintain and enhance client satisfaction. Built and strengthened long-lasting client relationships based on accurate information.
WFM RTA
1st Oct 2022 to Present
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Salary Hidden
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Roles & Responsibility
Oversee and manage daily attendance, schedule adherence, and workforce optimization. Develop and implement efficient scheduling practices that align with business needs and peak times. Generate detailed daily, weekly, and monthly workforce reports for senior management. Communicate effectively with team leads and employees to ensure smooth operations and resolve any issues promptly. Prepare different types of reports and share with management.
