Arjun Rathod

Hardware & Networking Support Provide end-to-end technical support for all employees’ hardware and networking issues Troubleshoot LAN, WAN, Wi-Fi, routers, switches, and office network connectivity Firewall monitoring and basic configuration support Office Software Support Handle installation, updates, and troubleshooting of office applications Provide support for antivirus software such as Symantec and McAfee Manage daily office backup data on the network storage CRM Support Assist users in CRM operations, access issues, and functional troubleshooting SLA Platforms Support Manage and respond to tickets as per SLA timelines Ensure timely resolution and documentation of issues Vendor Management Coordinate with external vendors for IT hardware, AMC, and service escalations Asset Management Maintain accurate records of IT assets including laptops, desktops, printers, and networking devices User Technical Support Offer prompt on-site and remote support for all user technical issues Ensure minimal downtime and smooth IT operations