Aradhna Rana

Connected with potential customers via inbound & outbound calls to identify requirements and validate leads. Conducted virtual product demos and achieved on-spot closures, ensuring high conversion rates. Collaborated with interior designers to meet and exceed monthly sales targets. Managed the end-to-end sales cycle from initial connect to final closure and post-sales service. Built strong customer relationships, ensuring a world-class service experience. Proactively resolved issues and maintained consistent follow-ups to drive retention. Recorded all interactions, appointments, and sales data accurately in CRM software.

Spearheaded key account management and customer success initiatives for high-value clients. Supported field sales in lead follow-up and client acquisition, converting prospects into repeat business. Achieved 2.5 Cr in sales across three cycles, contributing to 15% YoY growth. Conducted market research & competitive analysis for strategic planning. Utilized SAP for consignment tracking, stock movement, and dispatch scheduling Managed billing & invoicing using Deloitte Bolton 2.0 while ensuring compliance. Coordinated with logistics & transport vendors to ensure timely deliveries. Prepared sales reports & dashboards for senior leadership using Excel and Power BI.