Accomplished Operations Manager and Customer Service Specialist with over 14 years of robust experience across Banking, Financial Services, Insurance (BFSI), and premier global business process organizations, including IBM Daksh, Wipro, and Infosys. Proven expertise in leading cross-functional teams, optimizing workflow compliance, managing high-volume service delivery channels (Voice and Digital Chat), and sustaining critical client relations. Recognized consistently for operational excellence, data accuracy, and structured issue resolution metrics.
