Operations customer Expert, Teleperformance Global Business Pvt Ltd
About Aparmit Pandey
Results-driven Customer Success and Operations professional with 1+ year of experience in international logistics, airline backend operations, claims processing, customer support, and data validation. Skilled in process optimization, compliance management, quality assurance, documentation, and operational analysis. Currently pursuing a Bachelor of Computer Applications (BCA) from Manipal University Jaipur and seeking opportunities in Business Operations, Customer Success, Data Analytics, and Process Excellence.
• I worked as an Operations Customer Expert II at Teleperformance, where I support
• international logistics and airline operations through chat and email channels. My responsibilities
• include resolving customer inquiries, handling escalations, processing compensation and insurance
• claims, validating documentation, and ensuring compliance with service-level agreements and
• quality standards.