AY
Anurag Yadav
ID: CCE142068
Anurag Yadav
ID: CCE142068
- Banking assistant, kotak mahindra bank limited
AY
Anurag Yadav
ID: CCE142068
- Banking assistant, kotak mahindra bank limited

About Anurag Yadav
Experienced Customer Support Executive at Kotak Mahindra Bank with a strong focus on building and nurturing client relationships. Skilled in managing diverse client situations with professionalism and empathy, ensuring excellent communication and effective problem resolution. Dedicated to enhancing customer satisfaction through personalized support and a deep understanding of client needs. Committed to fostering trust and long-term loyalty by delivering consistent, reliable service in a dynamic banking environment.
Employment History
2025
KM
kotak mahindra bank limited
12th Mar 2025 to Present
Banking assistant
12th Mar 2025 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
• Delivered exceptional customer service, achieving a 95% satisfaction rating from client feedback surveys.
• Managed daily banking operations, processing over 200 transactions with 100% accuracy.
• Optimized time management by reducing customer wait times by 30% through efficient queue handling.
• Communicated effectively with clients, resolving inquiries and issues within an average of 15 minutes.
• Trained new staff on customer service protocols, enhancing team performance and service delivery standards.
Skills
- Customer Service
- Time Management
- communication skills
Education
2023
B.com
(Highest)University of Delhi
9th Mar 2021 to 6th Dec 2023
Expertise
Excellent communication skills and client handling experience
4/5
Deep understanding of Packaging Solutions
3/5
Lingo
English
Verbal
4/5
Written
3/5
Hindi
Verbal
4/5
Written
4/5
