Anupma Pandey

Resolved customer issues quickly to close deals and boost client satisfaction. Addressed customer needs and made product recommendations to increase sales. Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Manage HDFC Branches and sale health insurance with the help of HDFC bank staff. Give product training and manage the customer query. Manage the target of branch and as well mine also. In a day visit 2 or more branches.

Resolve Customer Queries and Complaints. Acquisition of CASA for Resident/Non Resident by cold calling and walking clients. Presenting brief knowledge of RD/FD to existing and new customers. Generating leads for other products and passing the same to the branch for follow ups. Manage Relationship with branch staff/Branch Head to leverage the branch customer.

Open new CASA for Resident/Non -Resident accounts from cold calling and walking clients. Presenting brief knowledge of FD to existing and new customers. Lead generation of customers and closure by tele-calling, e-mailing and direct mailing. Deliver monthly Sales Target of accounts.

Connect with customers and convince them to get SBI Credit Card. Explain them the credit card features and its advantages over other Credit Cards.