Anuj

• Delivered email-based support for clients on account access, job postings, and subscription management. • Handled billing processes for subscription purchases, ensuring accurate activation and access. • Investigated suspicious transactions and conducted client calls for payment verification. • Maintained detailed case logs in CRM, ensured SLA compliance, and updated internal documentation. • Managed and launched client ads in Google Ad Manager according to subscription plans, ensuring timely delivery and resolving issues while supporting clients on campaign and billing inquiries.

• Performing data checks so as to ensure quality data output through proper research. • Regular coordination among internal local operations teams reaches out to report specific requirements identified. • Matching and creating the items available in the GFK(Master Data Management) and N Code (Workflow Management).

• Research and Analysis into retailer data. • Processing data of different countries keeping in mind the quality and the timeliness. • Following up with the retailers over the growth in sales understanding the trend of sales in the market for different products in different markets.