Results-driven Customer Service Professional with 3+ years of experience in customer support, client relationship management, technical troubleshooting, escalation handling, and remote operations. Proven track record of resolving 95% of customer queries within SLA, maintaining high satisfaction ratings, and improving service delivery speed by 20%. Skilled in CRM systems (Salesforce, Zoho), multitasking in remote environments, and delivering empathetic, solution-focused support via phone, email, and chat. Passionate about turning customer issues into loyalty and long-term retention.
