Antony Joseph

Results-driven HR Operations and Talent Acquisition professional with over 3 years of comprehensive experience in recruitment, employee onboarding, training coordination, and operations management. Demonstrated success in driving operational efficiencies by 20%, reducing time-to-hire by 20%, and consistently achieving 95%+ SLA compliance. Skilled at managing end-to-end recruitment processes, including conducting 50+ interviews and onboarding an equal number of new hires, while improving training efficiency by 15% through streamlined workflows. Adept at collaborating with cross-functional teams to resolve operational challenges and maintain service excellence, having supported talent acquisition initiatives and managed candidate pipelines effectively. Proven ability to increase client conversion rates by 18% through strategic B2B sales efforts and strong client relationship management, handling escalations and ensuring high customer satisfaction. Experienced in customer service and technical support with a track record of resolving 95% of queries within SLA, maintaining high satisfaction ratings, and supervising teams to optimize daily operations and improve service delivery speeds by 20%. Skilled in procurement, cash transaction management, compliance documentation, and report compilation for senior officials. Proficient in CRM (Salesforce, Zoho), HRMS tools, MS Office, ERP systems, and AI-powered productivity platforms to enhance workflow automation and performance management. Holds a Bachelor of Arts (English) degree in progress, complemented by certifications and training in AI productivity tools and professional communication. A committed leader and communicator, bringing strong client engagement, conflict resolution, and analytical skills to drive continuous improvement and operational excellence. Fluent in English, Tamil, and conversational Hindi, with a history of volunteer leadership that enhances cultural sensitivity and interpersonal effectiveness.