Anshuman Upadhyay

Senior Customer Success Operations and Business Operations leader with 4+ years of experience supporting SaaS-based institutional and enterprise clients across India and international markets. Proven ability to scale post-sales operations, optimize customer lifecycle processes, improve renewal and retention outcomes, and drive AI-enabled operational automation. Strong background in CRM analytics, KPI & SLA governance, renewals management, and cross-functional execution, partnering closely with Sales, Product, Engineering, Finance, and Support teams. Adept at building data-driven operating models that improve efficiency, visibility, and customer satisfaction in high-volume SaaS environments.