Anshul Kakroo

Anshul Kakroo CX Operations | AI Workflows | Sales & Partnerships | Builder B.Tech CS, Top 1% — 3+ years across Zomato, GOFIG, BrainMine, and my own venture. At Zomato, led 100+ associates, owned 17+ KPIs (CSAT 80–90%), scaled AI/ML ops at 4.5K–5.5K tickets/day, and won Best Performing Team Lead (Pan India). At GOFIG & BrainMine, managed enterprise accounts, closed a ₹20L government tender, and generated ₹10L+ in 6 months. As CEO of Inflace, built a freelancer marketplace generating $8K+ revenue. Currently building Leadtest — a CX intelligence tool with AI-driven performance tracking and QC automation. Strengths: CX at scale · AI ops · Data & RCA · B2B sales · Program management · Process automation Operator, commercial thinker, and builder — can own a vertical or build one from scratch.