Anshul Kakroo
ID: CCE870364
Anshul Kakroo
ID: CCE870364
- Team lead, Zomato
Anshul Kakroo
ID: CCE870364
- Team lead, Zomato

About Anshul Kakroo
Anshul Kakroo CX Operations | AI Workflows | Sales & Partnerships | Builder B.Tech CS, Top 1% — 3+ years across Zomato, GOFIG, BrainMine, and my own venture. At Zomato, led 100+ associates, owned 17+ KPIs (CSAT 80–90%), scaled AI/ML ops at 4.5K–5.5K tickets/day, and won Best Performing Team Lead (Pan India). At GOFIG & BrainMine, managed enterprise accounts, closed a ₹20L government tender, and generated ₹10L+ in 6 months. As CEO of Inflace, built a freelancer marketplace generating $8K+ revenue. Currently building Leadtest — a CX intelligence tool with AI-driven performance tracking and QC automation. Strengths: CX at scale · AI ops · Data & RCA · B2B sales · Program management · Process automation Operator, commercial thinker, and builder — can own a vertical or build one from scratch.
Employment History
Team lead
11th Feb 2025 to 28th Feb 2026
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Skills
- Customer Escalation Management
- Data Analysis
- Operations Management
- Sales
- Team Leadership
Education
B.tech
Sinhgad College of Engineering, Savitribai Phule Pune University
5th Aug 2019 to 13th Mar 2025
Expertise
Customer Escalation Management
5/5
Operations Management
5/5
Team Leadership
5/5
Coaching and Mentoring
5/5
Strategic Leadership
5/5
Account Management
5/5
Process Efficiency
5/5
Data Analysis
4/5
Sales
4/5
