Anshul Chaudhary

Roles & Responsibility

Senior Advisor, Technical Support – IT Department Provided expert global technical support for Microsoft 365 suite, including Teams, Outlook, and OneDrive. Diagnosed and resolved complex Windows OS issues, ensuring optimal system performance. Facilitated clear, step-by-step troubleshooting via Quick Assist, enhancing customer experience. Delivered comprehensive technical solutions using Dynamics 365, ASSIST 365, and DFC platforms. Conducted root cause analyses for recurring problems, collaborating closely with engineering teams to implement product improvements. Leveraged Power BI to create analytical reports and dashboards, identifying client issue trends and guiding strategic engineering interventions.