Anmol Mehra

Handled inbound customer calls for Myntra, assisting customers with order status, returns, and refund-related queries. Developed a good understanding of Myntra's order and return policies through day-to-day customer interactions. Escalated unresolved issues to the appropriate team and followed up to ensure the customer received a timely response. Maintained a calm and polite approach while handling dissatisfied or frustrated customers. Adapted quickly to process updates and consistently met daily call targets set by the team.