Ankita Singh

My role is service officer and my responsibility front desk operation, looking for customer transaction related issues and resolving the problems. Checking a cash and deposit and withdraw.. maintaining the data in Excel and crm to follow up with customer.

Managed customer inquiries, service requests, and transactional support to improve customer satisfaction. Supervised daily branch operations including cash handling, transaction processing, and compliance monitoring. Led frontline staff operations and maintained adherence to banking regulations and internal policies. Assisted customers with account maintenance, onboarding, deposits, and withdrawals. Maintained accurate CRM records and supported process improvement initiatives. Improved customer retention through effective relationship management and service delivery. Supported operational efficiency by maintaining compliance and accurate documentation.

Delivered technical support and resolved customer issues within defined timelines. Managed customer interactions using CRM tools and ensured proper follow-ups. Provided tailored solutions based on customer requirements and product knowledge. Collaborated with internal teams to resolve escalated customer concerns. Maintained service quality standards in high-volume support environments. Enhanced customer satisfaction through timely issue resolution and support. Contributed to improved service quality and operational processes.

Handled customer interactions across calls, emails, and support channels. Resolved customer complaints and managed EMI refund-related processes. Identified service gaps and suggested improvements for support operations. Assisted in creating FAQs and troubleshooting documentation. Maintained service quality standards and ensured timely follow-ups. Improved customer experience through effective complaint resolution. Supported operational efficiency by maintaining consistent support procedures.