Ankit Rana

Responsible for managing and resolving customer inquiries from UK clients, ensuring high-quality service and satisfaction. Oversee daily team activities, monitor performance metrics, and review daily scores to maintain service standards. Provide constructive feedback and support to team members to enhance their skills and improve overall team effectiveness. Collaborate with other departments to address customer issues promptly and contribute to continuous process improvements. Maintain clear communication and uphold company policies throughout all customer interactions.