Ankit kumar

• Supported disbursement operations processing ■8+ Crore per month — coordinating across LOS and LMS platforms to ensure accurate disbursement workflows and end-of-period reconciliations. • Monitored and managed a client portfolio with AUM of ■70+ Crore — tracking portfolio health, flagging risk indicators, and ensuring timely follow-ups on operational issues. Served as the primary client-facing operations contact — resolving queries, handling escalations, and coordinating with the tech team to fix platform issues on the Unnati platform with minimal turnaround time. Owned end-to-end operations for an internally built JIRA-based CRM serving 100+ active users — triaging 50+ tickets/month, maintaining SLA compliance, and achieving zero critical downtime.