Assistant Manager level operations professional with 10+ years of experience in BPO/KPO operations, AI content moderation and service delivery. Proven expertise in leading multi-shift teams up to 32 members, managing SLA/KPI performance, driving quality, productivity and compliance in policy-led Trust & Safety environments. Strong background in AI content moderation, Generative AI projects, escalation management, RCA and stakeholder communication. Currently managing client operations and project coordination for US clients, aligning delivery outcomes with their business objectives.
