Anjali Mishra

Dedicated and customer-focused Senior Executive – Social Media with expertise in social media operations, online reputation management, and customer experience. Experienced in managing customer interactions across digital channels, addressing service-related concerns, resolving escalations, and ensuring seamless communication between customers and internal stakeholders. Skilled in social listening, community engagement, analytics, and performance reporting, with a strong ability to transform customer feedback into actionable insights that improve service quality and strengthen brand loyalty. Recognized for delivering timely resolutions, maintaining high customer satisfaction levels, and supporting business objectives through strategic digital engagement.