Anjali Chotala

Result-oriented Insurance Operations and Customer Service professional with 6+ years of experience in customer escalation management, grievance redressal, customer service operations and legal coordination. Proven track record of handling complex customer complaints, mis-selling investigations and service escalations while ensuring resolution within defined TATs. Experienced in team supervision, operational reporting, process improvement, customer retention, and cross-functional coordination. Recognized for ownership, analytical problem-solving, and delivering customer-centric solutions in given Timeline.