Anilvictor Kondan

Roles & Responsibility

Senior Process Executive – Customer Service Responsible for delivering expert technical support and ensuring seamless business continuity management (BCM) as a BCP Analyst. Coordinate effectively with technical teams to analyze, develop, and implement Business Continuity Plans (BCP) to minimize operational risks. Drive process optimization through continuous monitoring and evaluation of service workflows, ensuring high-quality customer service delivery. Act as a key liaison between customers and internal teams to resolve complex issues promptly while maintaining compliance with organizational standards and industry best practices.