Aniket Kundu

With 4 years of experience in the International BPO industry, I have developed strong expertise in voice and chat-based customer support, delivering high-quality service to global customers in fast-paced and performance-driven environments. My professional journey has equipped me with the ability to handle diverse customer interactions efficiently while maintaining a strong focus on customer satisfaction and service excellence. In my role, I have consistently managed customer inquiries, technical issues, and service-related concerns through both voice and live chat channels, ensuring timely and accurate resolutions. My experience working with international customers has strengthened my communication skills, cultural understanding, and ability to manage complex customer situations with professionalism and empathy. I am experienced in working with CRM tools, ticketing systems, and internal knowledge bases to provide efficient support while meeting key operational metrics such as Service Level Agreements (SLAs), quality scores, first-contact resolution, and customer satisfaction targets. My ability to multitask allows me to handle multiple chat conversations or call queues while maintaining accuracy and attention to detail. Over the years, I have also developed strong problem-solving, conflict resolution, and time management skills, enabling me to deliver consistent results in high-pressure environments. I am a proactive team player who collaborates effectively with colleagues and supervisors to ensure smooth workflow and continuous improvement in service delivery. I am now looking for opportunities where I can leverage my international customer support experience, further develop my professional capabilities, and contribute to organizations that value customer-centric service and operational excellence.