Aneena Dasan

Diagnosed and resolved software, system, and service-related issues for customers, ensuring smooth product usage across diverse technical environments. Conducted structured root-cause analysis on user-reported issues and delivered targeted troubleshooting solutions, reducing repeat escalations. Collaborated with internal technical and product teams to escalate and close complex issues within SLA timelines. Maintained accurate incident logs and customer feedback documentation, directly informing product improvement and service quality initiatives. Consistently met quality and productivity metrics in a fast-paced support environment while managing a high volume of daily interactions.