Amit Singh

• Led training initiatives to enhance employee competencies across multiple regions. ● Evaluated training effectiveness through feedback mechanisms and performance assessments. ● Collaborated with cross-functional teams to identify skill gaps and address by training needs analysis. ● Streamlined onboarding processes, reducing time-to-productivity for new hires employees as well as capability leader significantly. ● Implemented e-learning solutions to expand access to training materials for remote employees. ● Fostered a culture of continuous learning for career development, promoting professional development opportunities within the organization by the Sarthi & Yukti Program.( 5RSPs & 2 CLs Promoted in 2025) ● Gamified program for KPI enhancement from the bottom Employees till 15-20% every

• Launched 3 new brands, achieving a 25% increase in market penetration within the first year. • Led a team of 15, enhancing sales performance by 30% through effective training and motivation. • Managed distribution channels, reducing supply chain costs by 15% while improving delivery efficiency. • Developed retail strategies that boosted store operations productivity by 20%, driving revenue growth. • Built strong partnerships with key stakeholders, resulting in a 40% increase in business development opportunities.

• Optimized customer service processes, improving response time by 30% and enhancing customer satisfaction ratings. • Coordinated with the agency to streamline operations, resulting in a 20% increase in customer acquisition. • Managed daily operations for customer service, handling over 200 inquiries and resolving 95% on first contact. • Implemented training programs for new staff, boosting team efficiency by 25% within three months. • Analyzed customer feedback data, leading to actionable insights that improved service quality by 15%. improved E2E operation with in SLAs.