Amit kumar Verma

Assisted customers with account inquiries, policy servicing, and financial planning guidance. • Maintained comprehensive customer records and ensured accurate documentation of all transactions. • Supported backend operations including policy processing, documentation verification, and record maintenance

Managed customer accounts, verified documentation, and ensured compliance with KYC and AML regulations. • Handled safe deposit box operations, cash management, and daily vault balancing procedures. • Assisted customers with account opening, closure, and modification processes following banking protocols. • Supported internal audits and maintained various registers for account monitoring and compliance tracking • Resolved customer queries and technical issues related to banking services, cards, and online banking. • Provided support for various banking products including CASA, credit/debit cards, and loan processing.