Amit Kumar

Overseeing the entire IT department and ERP system within the organization. Developing and implementing IT strategies to improve overall efficiency and productivity. Managing IT projects from initiation to completion, ensuring they are delivered on time and within budget. Providing technical expertise and guidance on all IT related issues. Ensuring data security and integrity within the organizations IT systems. Leading a team of IT professionals and providing training and support as needed. Collaborating with other departments to ensure IT solutions align with business goals. Monitoring and evaluating IT performance and recommending improvements.

System Administrator – IT Department Responsible for installation, configuration, and maintenance of software applications, operating systems, and network monitoring tools. Manage 24x7 data center surveillance, incident management, and technical troubleshooting using tools like Grafana, Prometheus, Zabbix, Icinga, Kibana, and Pinpoint. Lead deployment automation via Jenkins and monitor application performance to ensure SLA compliance. Oversee IT infrastructure and service management, including network operations and escalation resolution. Key contributor to data center launches and office IT setups, coordinating with vendors (Tata, Cisco) for hardware, firmware, and cabling. Manage NOC teams, maintain technical documentation, and drive continuous improvement for optimal service delivery.

- Provided daily IT support for desktops, laptops, and network infrastructure. - Installed/configured printers and software per user requirements. - Collected server event logs, managed Outlook Express and FTP transfers. - Coordinated with vendors, performed junk file audits, and system health checks. - Supported system upgrades and ensured minimal downtime.