Amit Gusain
ID: CCE046838

About Amit Gusain
I am an IT Support Leader and MBA professional with over 10 years of experience bridging the gap between complex technical operations and business objectives. My career has spanned from hands-on system administration and Windows migrations to leading cross-functional teams and driving technical sales in the U.S. and Canadian markets. I specialize in: * IT Leadership: Developing support strategies that align with organizational goals and reduce system downtime. * Technical Sales: Translating complex features into business value to drive revenue growth. * Operations Management: Managing end-to-end data collection and streamlining internal workflows for maximum efficiency. I thrive in fast-paced environments where I can solve high-impact technical problems and lead teams toward consistent performance targets. Let's connect to discuss IT operations, technical strategy, or team leadership.
Employment History
PC Magic Softwares Pvt. Ltd.
1st Oct 2022 to 29th Feb 2024
Technical sales officer
1st Oct 2022 to 29th Feb 2024
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Skills
- CRM
- Customer-focused Sales
- Customer Escalation Management
- Technical Support
- Technical and Customer Support
- Technical Skills: IT support
CSC Grameen e-Store Pvt. Ltd.
1st May 2021 to 30th Jun 2022
Executive
1st May 2021 to 30th Jun 2022
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Skills
- Sales Management
- Team Coordination
- Setting up new eStores
CSC e Governance India limited
1st Oct 2019 to 30th Apr 2021
Consultant
1st Oct 2019 to 30th Apr 2021
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Skills
- Communication
- Technical Support
- MIS Reporting
Nekton IT India Pvt. Ltd
17th Nov 2014 to 30th Sep 2019
Senior Manager IT Support
17th Nov 2014 to 30th Sep 2019
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Skills
- Customer Support
- Team Leadership
- Training Facilitation
RENOVISION AUTOMATION SERVICES PVT.LTD
10th May 2014 to 15th Nov 2014
Intern
10th May 2014 to 15th Nov 2014
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Skills
- Problem-solving & Logical Troubleshooting
Education
MBA – Information Technology
(Highest)Sikkim Manipal University
1st Aug 2014 to 31st Oct 2016
Supporting Documents
Education document hidden
B.com
Hemwati Nandan Bahuguna Garhwal University
1st Jul 2011 to 31st Mar 2014
Supporting Documents
Education document hidden
Certifications
Expertise
Basics of computer
5/5
System Administration
5/5
Technical Support
5/5
team mangement
5/5
Project Management
5/5
Networking
5/5
Lingo
English (India)
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5


