Amartya Chatterjee

Drove 100% regulatory compliance by managing complex escalation workflows within iCasework, mitigating risk and ensuring adherence to client guidelines. Resolved 1,000+ high-priority Ombudsman cases via root cause analysis, reducing operational bottlenecks. Investigated property preservation escalations and coordinated with stakeholders to facilitate cross-border claimant relations for U.S. portfolios. Negotiated with HOAs to streamline vendor access, leveraging AI tools for code retrieval. Optimized vendor invoicing and field service via Property Preservation Wizard audits. Enhanced team efficiency by developing SOPs and delivering comprehensive training, achieving 100% SLA compliance for new analysts.

Maximized operational output for Change Healthcare by delivering cross-functional technical support by communicating with the doctors in US, which successfully streamlined physician enrollment and ERA/EFT configuration for billing operations. • Maintained 100% SLA adherence through consistent IT Service Management (ITSM), ensuring zero downtime and reliable service delivery for high-volume billing cycles. • Enhanced client satisfaction ratings by identifying and removing bottlenecks in cross-team workflows, resulting in faster resolution times for complex configuration issue.