Customer Support Specialist with 3+ years of B2B and B2C experience in the travel and EdTech sectors. Amadeus Certified professional with expertise in Sabre, Farelogix, Galileo, Zendesk, Genesys, and ProctorU/Examity. Consistent record of resolving 95%+ of daily queries, maintaining high CSAT scores, reducing errors, and training teams. Fluent in English and Hindi. Actively seeking customer support roles where strong communication, technical troubleshooting, and process improvement skills can deliver measurable client satisfaction.
