Allan Richard A

Dynamic and detail-oriented Customer Service Professional with over 6+ years of experience, including expertise in email support and client communication. Proven track record in delivering exceptional service to Humana's members, managing health insurance queries, plan details, and transportation assistance. Adept at resolving customer concerns with efficiency, maintaining high levels of accuracy, and fostering customer satisfaction. Skilled in using CRM tools, ensuring compliance with client policies, and collaborating across teams to enhance service delivery.