Alfred Masih

Results-driven Human Resource and Service Delivery Manager with 9+ years of comprehensive experience in global HR operations, IT Recruitment, administrative oversight, and customer success management supporting (Remotely, Hybrid and Onsite). Skilled in leading cross-functional teams, managing critical escalations, and implementing efficient resource planning aligned with business goals. Proficient in tools like ServiceNow, SuccessFactors, Zendesk, and Workday, with proven ability to streamline processes, enhance SLA adherence, and drive performance excellence across HR shared services and IT support operations. Strong in stakeholder engagement, data analytics, and change management, with a passion for operational transformation and people development.