AK
Akshat Kashyap
ID: CCE121370
Akshat Kashyap
ID: CCE121370
AK
Akshat Kashyap
ID: CCE121370
About Akshat Kashyap
Results-driven customer service and account management professional with 3.5+ years of experience across debt recovery, international customer support, and financial services sales. Consistently exceeds performance targets, maintains high customer satisfaction scores, and brings strong negotiation and problem-solving capabilities to every role. Adept at managing high call volumes, mentoring peers, and delivering measurable business outcomes.
Employment History
2023
MC
Midland Credit Management India Pvt. Ltd.
1st Nov 2023 to 1st May 2026
Account manager
1st Nov 2023 to 1st May 2026
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Salary Hidden
Roles & Responsibility
Managed a portfolio of delinquent accounts, consistently achieving 90–110% of monthly recovery targets. Handled 80–100+ customer interactions daily with high accuracy and low error rates. Drove improved repayment rates through structured, empathetic negotiation strategies. Maintained strict adherence to compliance standards and quality benchmarks. Mentored and onboarded new team members, sharing best practices in account resolution.
2022
T
Teleperformance
1st Jan 2022 to 1st Jan 2023
Senior customer care executive
1st Jan 2022 to 1st Jan 2023
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Sustained high CSAT scores across international client accounts through consistent service quality. Efficiently managed 60–80 inbound calls per day with low Average Handle Time (AHT). Successfully de-escalated complex and sensitive customer situations, preserving client relationships. Demonstrated adaptability across multiple campaigns and client verticals.
2021
P
Policybazaar.com
1st Nov 2021 to 30th Apr 2022
Sales associate
1st Nov 2021 to 30th Apr 2022
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Achieved consistent monthly sales targets through strategic inbound and outbound call handling. Enhanced customer engagement and pipeline conversion through effective follow-up practices. Developed product knowledge across insurance categories to provide tailored recommendations.
Education
2019
12th
NIOS – Delhi
24th Jan 2019 to 24th Dec 2019
Expertise
Debt Recovery & Account Management
5/5
Customer Negotiation & De-escalation
5/5
Sales Conversion & Follow-up
5/5
High-Volume Call Handling (80–100+/day)
0/5
Time Management & Productivity
0/5
Team Mentoring & Knowledge Sharing
0/5
