Akrati Chaturvedi

I am a motivated and detail-oriented professional with over 14 months of combined experience in Human Resources and the BPO industry. Having worked in both people management and customer-centric roles, I’ve developed a strong understanding of how business operations and human capital come together to create organizational success. My journey began in the BPO sector, where I learned the importance of communication, time management, and problem-solving under pressure. Handling customers taught me how to stay calm in challenging situations and deliver consistent results with empathy and efficiency. This experience gave me a solid foundation in client interaction, performance tracking, and service excellence. Afterward, I transitioned into Human Resources, driven by my interest in people development and organizational culture. During my 6 months in HR, I assisted in various HR functions including recruitment, onboarding, attendance management, employee engagement, and documentation. I take pride in building strong professional relationships and helping both new and existing employees feel valued and supported in the workplace. My educational background in Bachelor of Science (B.Sc) has helped me approach situations logically and analytically. Whether it’s understanding workforce data, coordinating with departments, or managing internal processes, I focus on bringing structure and precision to every task. Key Strengths: Excellent communication and interpersonal skills developed through client-facing and HR roles. Recruitment & onboarding experience — screening candidates, conducting telephonic interviews, and coordinating with hiring managers. Proficiency in MS Office (Excel, Word, PowerPoint) for maintaining HR records, reports, and attendance sheets. Adaptability to dynamic work environments and ability to manage multiple tasks efficiently.