AKHTAR SOHRAB

Performed customer onboarding and KYC verification for new and existing users. Reviewed identity and business documents for authenticity and compliance. Conducted customer due diligence (CDD) and enhanced due diligence (EDD) checks. Monitored suspicious activities and escalated potential fraud or AML risks. Ensured compliance with internal policies and regulatory guidelines. Managed account verification, restriction, and reactivation processes. Maintained SLA and quality standards while handling high volume cases. Coordinated with compliance, fraud, and customer support teams for issue resolution. Handled customer queries related to onboarding, verification, and account status. Updated customer records and maintained accurate documentation in internal systems.

Managed seller and customer onboarding with KYC verification. Reviewed identity and business documents for compliance and authenticity. Supported ecommerce operations including account verification and issue resolution. Monitored suspicious activities and escalated fraud related cases. Maintained SLA, quality, and operational accuracy in daily workflows. Coordinated with internal teams for compliance, account review, and customer support operations.