Akash Morey

Responsible for managing and resolving customer queries efficiently, ensuring high-quality support and satisfaction. Handle middle-level candidate portal issues, troubleshoot technical problems, and provide timely solutions. Coordinate with relevant teams to escalate and follow up on complex concerns. Maintain accurate records of interactions and resolutions. Continuously improve customer service processes to enhance user experience and operational efficiency. Strong communication, problem-solving, and multitasking skills are essential for success in this role.