Ajay Kumar

Associate Product Manager with direct, hands-on experience building product for a live AI-powered customer-facing calling platform (VoiceNow) — specifying and shipping features around call routing, automated summaries, and lead qualification, and partnering with engineering on AWS Bedrock conversational AI integration. While my domain background is broader B2B SaaS rather than dedicated contact-centre workforce management, I bring proven fundamentals directly relevant to this role: cross-functional delivery with engineering and design, structured market and competitive research, Agile/Scrum execution with Jira, and a track record of translating ambiguous stakeholder needs into shipped product (18% drop-off reduction, 30% faster delivery cycles). Fast learner, comfortable getting hands-on with new enterprise software quickly.