Aishwarya Patil

Providing technical support at Microsoft to assist individual users and business clients with a wide range of services. Responsibilities include troubleshooting software and hardware issues, resolving account and access problems, guiding users through product installations and updates, and ensuring smooth operation of Microsoft tools like Windows, Office 365, Teams. Focused on delivering clear solutions, enhancing user experience, and maintaining system reliability.

At Adobe, I provided technical support to users and business clients by resolving software, account, and access issues. I helped with product installations, updates, and supported tools like Adobe Creative Cloud, Acrobat, and Adobe Sign. My focus was on delivering clear solutions and ensuring a smooth user experience.

At Capgemini, I provided technical support for software and system issues, mainly focusing on Microsoft Office. I handled tickets using ServiceNow and offered remote support. I also worked with Japanese clients on the MUFG project, ensuring clear communication and timely issue resolution.