Aijaz Ahmad Bhat
ID: CCE280560
Aijaz Ahmad Bhat
ID: CCE280560
- Jammu and Kashmir, India
Aijaz Ahmad Bhat
ID: CCE280560
Employment History
2022
TeleperformanceInvite company
3rd Aug 2022 to 15th Nov 2025
Csa
3rd Aug 2022 to 15th Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
• Delivered customer support through calls and chats. • Resolved queries, complaints, and order-related issues with accuracy. • Met KPIs including AHT, CSAT, and quality audits. • Maintained professionalism and empathy in customer interactions. • Recognized for consistent quality performance. Supervised team performance and ensured adherence to KPIs. • Conducted coaching, feedback sessions, and performance reviews. • Managed escalations and guided team members on process and quality standards. • Ensured workflow efficiency, reduced errors, and improved operations
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
