Aijaz Ahmad Bhat
ID: CCE280560
Aijaz Ahmad Bhat
ID: CCE280560
- Jammu and Kashmir, India
Aijaz Ahmad Bhat
ID: CCE280560
About Aijaz Ahmad Bhat
Customer-focused professional with over 3 years of experience in customer service at Teleperformance, including 1.5 years in a supervisory role. Experienced in managing calls and chats, resolving customer issues efficiently, and monitoring team performance to ensure high service quality. Demonstrates a strong ability to meet performance targets while fostering a collaborative and solution-oriented environment. Additional background in travel consulting enhances a well-rounded approach to customer care and problem-solving.
Employment History
2022
T
Teleperformance
3rd Aug 2022 to 15th Nov 2025
Csa
3rd Aug 2022 to 15th Nov 2025
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Roles & Responsibility
• Delivered customer support through calls and chats.
• Resolved queries, complaints, and order-related issues with accuracy.
• Met KPIs including AHT, CSAT, and quality audits.
• Maintained professionalism and empathy in customer interactions.
• Recognized for consistent quality performance.
Supervised team performance and ensured adherence to KPIs.
• Conducted coaching, feedback sessions, and performance reviews.
• Managed escalations and guided team members on process and quality standards.
• Ensured workflow efficiency, reduced errors, and improved operations
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
Education
2018
MTTM
(Highest)University of Kashmir
1st Jul 2016 to 1st Jul 2018