Results-driven Assistant Manager with over 10 years of experience in sales operations and team leadership. Expert in driving revenue growth through strategic inbound/outbound management and data-driven KPI tracking. Proven ability to reduce attrition, optimize AHT, and lead high-performing teams in fast-paced environments.
• Oversaw daily operations and ensured team alignment with objectives.
• Coordinated schedules and delegated tasks among team members.
• Facilitated communication between departments to enhance collaboration.
• Monitored customer interactions to maintain service quality standards.
• Conducted team meetings to discuss progress and address challenges.
