AK
Adnan Khan
ID: CCE518389
Adnan Khan
ID: CCE518389
- Customer service, Vodafone idea limited
AK
Adnan Khan
ID: CCE518389
- Customer service, Vodafone idea limited
About Adnan Khan
Dedicated and versatile professional with over 2 years of experience in Customer Service, Sales, and Back Office Operations. Proven track record in resolving complex customer issues, meeting sales targets, and ensuring data accuracy in order management. Skilled in CRM tools, MS Office, and creative design software (Adobe CS/Canva). Seeking a challenging role to leverage skills in retention, upselling, and operational efficiency.
Employment History
2024
VI
Vodafone idea limited
16th Nov 2024 to Present
2024
VL
Vodafoneidea Limited (Quess Corp)
8th Nov 2024 to Present
Sales support
8th Nov 2024 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Customer Resolution: efficiently handle high volumes of customer queries and complaints, ensuring quick resolution and high customer satisfaction scores. Sales & Growth: consistently achieve daily and monthly targets by upselling value-added products and services to existing customers. Retention: Implement retention strategies to prevent customer churn and address service-related grievances.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solvin
2023
PS
Powerweave Software Limited
1st Mar 2023 to 1st Oct 2024
Order management
1st Mar 2023 to 1st Oct 2024
See MoreRoles & Responsibility
Order Management: Reviewed and validated customer orders to ensure 100% accuracy and completeness before processing. Data Integrity: Managed high-volume data entry into internal systems, ensuring all relevant information was captured correctly. Quality Assurance: Conducted rigorous quality checks on orders and documents to prevent errors, discrepancies, and processing delays.
2022
CD
Concentrix Daksh Private Limited
1st Aug 2022 to 1st Dec 2022
Executive
1st Aug 2022 to 1st Dec 2022
See MoreRoles & Responsibility
Escalation Management: Handled Level 2 complaints and escalated issues, providing detailed resolutions and sending confirmation communications to clients. Financial Processing: Managed the refund process efficiently, issuing refunds and maintaining accurate records in the refund tracker. Ticket Management: Re-raised and tracked complaint tickets to ensure end-to-end closure of customer issues.
Education
2022
B.com
Smt. Mithibai Motiram Kundnani College of Commerce and Economics
16th Apr 2019 to 1st Jan 2022
2019
HSC - Commerce
Mumbai University
16th Jan 2018 to 1st Jan 2019
Expertise
Customer Service
5/5
Sales & Upselling
5/5
Customer Retention
5/5
Purchase Order Management
5/5
Refund Processing
5/5
Word
5/5
chatGPT
5/5
CRM Systems
5/5
Adobe Creative Suite (CS)
5/5
Canva
5/5
MS Office (Excel
4/5
Outlook)
4/5
Communication
4/5
Problem Solving
4/5
Time Management
4/5
