Aditya Kumar
ID: CCE393892
Aditya Kumar
ID: CCE393892
- Uttar Pradesh, India
Social Accounts
Aditya Kumar
ID: CCE393892
Employment History
2024
TeleperformanceInvite company
25th Nov 2024 to Present
Senior customer service
25th Nov 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Senior Customer Service professional specializing in backend support for UK clients. Expertly manage and resolve customer issues primarily via email, ensuring clear, efficient, and confident communication. Skilled in handling complex inquiries and providing solutions to enhance client satisfaction. Proactively engage with clients over calls when requested, demonstrating professionalism and empathy to maintain strong customer relationships. Committed to delivering high-quality service that aligns with company standards and client expectations
Skills
- • Operations analysis
- • Excellent problem-solving, debugging, and analytical skills.
- • Experience with HTML, CSS, JavaScript, and front-end technologies.
- • Experience with payment gateway integration.
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- • B2B Sales & International Business Development
- • Cross-Functional Team Leadership
- , Basic Computer Proficency MS tool
Supporting Documents
Verification Pending
Education
2024
BTech in Computer science
(Highest)Uttarakhand Technical University
10th Nov 2020 to 10th Nov 2024
Supporting Documents
