Dedicated desktop support specialist with extensive experience in providing technical assistance and troubleshooting for hardware and software issues. Proficient in diagnosing and resolving hardware problems, installing and configuring software, and performing system upgrades. Adept at managing IT inventory and ensuring proper documentation of support activities. Excellent communication skills and a customer-centric approach, resulting in high levels of user satisfaction. Proven ability to work under pressure and meet tight deadlines in a fast-paced environment.
