Aditi Nandkar

I have total 8 years of experience into Technical support. Managed user and client escalations related to major incidents, ensuring adherence of SLA. Provided dedicated training support for partners and delivered essential guidance. Have experience into ticketing tool BMC Remedy, Jira, Service Now, Zendesk. Conducted daily log ticket analysis and followed up with team for timely closure of activities. Coordinated with Level 2 and Level 3 technical support specialist to resolve complex issues. Demonstrated expertise in troubleshooting operational issues.