Achal Jain

L2 Application & SQL Production Support Engineer with 6+ years of experience in Telecom Billing & Mediation systems. Strong expertise in incident management, RCA, CDR validation, Unix log analysis, and SLA-driven production environments. Experienced in cross-functional coordination with QA and development teams during issue resolution and feature validation.Experienced in handling high-priority incidents, on-call support, and remote collaboration. Immediate joiners open to remote opportunities.