Abishek Rawat

Ensuring timely invoices are applied against bill as per remittance or aging available with accuracy. Manage collections & disputes to ensure timely payment, apply incoming payments to the appropriate customer accounts & outstanding invoices & address urgent matters and work under pressure to resolve issues and ensure smooth operations. During month-end period, reconciliate vendor statements to make sure invoices are applied timely. Communicating with client to get instruction for payments older than previous month.

Provide guidance and advice to trainees in process knowledge aspects, handle 3rd level escalation calls. Monitor team performance to identify areas for improvement and provide feedback to agents to enhance productivity. Audit live & recorded calls having call duration of more than 10mins to find reason & discrepancy.